Who we are

TABEX (Tabogon Express) operates a cash-on-delivery (COD) food ordering and delivery platform for Tabogon, Cebu. This Privacy Policy explains what information we collect from customers, kitchen partners (merchants), and riders, and how we use it.

Information we collect

Depending on your role, we may collect: name; cellphone number; delivery or kitchen address and landmarks; birthdate and profile photo (customers, for COD safety); username and password (partners and riders); order details and payment totals (COD); approximate GPS location while placing or tracking an order, or while a rider is sharing location on an active delivery; device signals used to secure accounts; and support messages you send to TABEX ops.

How we use information

We use this information to create and secure accounts, verify cellphone ownership, match orders between customers, kitchens, and riders, show delivery progress, calculate fees, prevent fraud and abuse, improve service reliability in Tabogon, and contact you about orders or account issues.

Sharing

Order details needed to fulfill a delivery are shared among the customer, the assigned kitchen, and the assigned rider. TABEX ops may access account and order data to support disputes, safety, or platform operations. We use infrastructure providers (hosting, SMS/OTP when enabled, and realtime messaging) only to run the service. We do not sell your personal information.

Location

Customer location may be used to confirm service area and delivery distance. Rider location may be shared with the customer (and ops) during an active delivery so the order can be tracked. You can stop sharing location by closing the delivery screen or denying permission in your device settings, understanding that delivery features may not work without it.

Retention and security

We keep account and order records as needed to operate COD delivery, resolve issues, and meet legal obligations. We use reasonable technical and organizational measures to protect data. No method of transmission or storage is 100% secure.

Your choices

You may update profile details in the app, request help correcting inaccurate information, or ask TABEX ops about account closure. Some data must be retained for completed orders, dispute handling, or legal compliance.

Children

TABEX customer accounts are for users 18 years and older. We do not knowingly collect personal information from children under 18 for customer ordering.

Changes and contact

We may update this Privacy Policy as the platform evolves. Material changes will be reflected on this page with a new version date. For privacy questions, contact TABEX ops using the support number listed on this site.